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We design exceptional customer experiences.

 
 
 

Audience first. Marketing second.

 

The balance of power in marketing has shifted. Today's ultra connected and savvy customer demands a consistent and personalized experience. Go beyond "good customer service" to connect with your customer, create a magical experience, earn trust and build your business.

 
 
 
““OUR JOB IS TO CONNECT TO PEOPLE, TO INTERACT WITH THEM IN A WAY THAT LEAVES THEM BETTER THAN WE FOUND THEM, MORE ABLE TO GET WHERE THEY’D LIKE TO GO.””
— Seth Godin
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Educate. Inspire. Learn.

 

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“An entire sea of water can’t sink a ship unless it gets inside a ship. Similarly, the negativity of the world can’t put you down unless you allow it to get inside you.” - Goi Nasu
I’m moving my little booty this week to complete the new brand transition at Fort Calgary (maybe check out the new logo @fortcalgary), finish up some client projects and plan my last minute trip to Seattle in a couple weeks so I can take a proper break this weekend with some of my favorite people. . And here’s the point of that update: You’ll have seasons of busy, and I mean true busy. I’m not talking doing the things to add things to your schedule to tell people that you’re busy. But doing things that move your business or your passion forward. You will have seasons where the workload is intense. But never lose sight of why you started your business in the first place. Make time for rest. Make time for your people. Your business - and your mental health - will thank you. 📷: @meplusyoustudios
Talking about money can be uncomfortable, especially as a creative: how much is your time worth to you? You are providing a valuable product or service to a client. But Geily from @cuttingedgefinancialsolutions works with creatives all the time and has some great advice for pricing products and services in the current issue of BLOOM. Link in bio (page 40) for the full story! "Oftentimes, we get so caught up on what we know, what we can do, what we’re good at or even what we could “add on”, that we forget to think about who we want to be. Defining this is by far the best start to customizing your pricing, whether that’s for your services or your products!"
Currently: planning an impromptu trip. Because I can. 📷: @meplusyoustudios
Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence. - Helen Keller